Event Details

Managers, directors, executives and their teams are hard pressed to find Executive Assistants to manage their busy agendas. In most cases the assistants who have been chosen are young, have limited work experience and are forced to learn on the job. In this two-day workshop, give your Executive Assistant the opportunity to be exposed to time management, problem solving, business writing and communication skills to empower them to work independently. More importantly, it will allow them to become the first line of defense against the innumerable distractions in the supervisor's workday. Participants will engage in practical activities and be given tools and templates applicable to their daily jobs.


Training objectives:

Methods of Prioritization

Decision and Action Planning

Asking Questions and Funneling

Problem Identification and Generating Options

Effective Method of Writing Emails

Delivering News


Who should attend:

Personal and Executive Assistants with experience assisting Managers and Executives. Office Managers, Secretaries, Administrative Assistants and Receptionists who provide administrative support to personnel and teams.

This course will be conducted in English.

Agenda

8:45 AM

15 mins

Registration

9 AM

180 mins

Morning Session -- Clear Communication
• What is communication
• Barriers to communication
• Asking the right questions
• Key communication skill
• Problem solving
• Defining "MY ROLE"

12 PM

60 mins

Lunch Break

1 PM

5 PM

Afternoon Session -- Dealing with Problems Effectively
• Delivering effective messages
• Agreeing and disagreeing
• Learning to say “No”
• Getting to “YES” with your customers
• Influencing
• Planning your message to deliver constructive solutions

9 AM

12 PM

Morning Session--Business Writing
• Email tips
• Motivating responses
• Email structure
• Effective emailing

12 PM

1 PM

Lunch Break

1 PM

5 PM

Afternoon Session -- Time Management and Priorities
• What is time management?
• Strategies for priorities
• What is a priority?
• What’s your priority? Distractions in the workplace
• An effective meeting

Speakers

Tickets

Employee of Member Company

Please register and pay before July 2, 2018

RMB 4,000
Non-Members

Please register and pay before July 2, 2018

RMB 4,400

Cancellation Policy

If you cannot attend a training for which you have registered, please cancel your registration no later than five business days prior to the training. If you fail to notify AmCham China of your cancellation in a timely fashion, you will be charged for training costs. To cancel you can: 1) email training@amchamchina.org, or 2) cancel online if you registered for the training through the website. Your cooperation in this matter supports AmCham China in maintaining the quality of its trainings and is appreciated by your fellow members and the organization.

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