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在现实生活中,人们由于各自的利益诉求不同,而且经常会在利益上产生交集,以致于互相争权夺利,产生不愉快,既失去了面子,又结下了梁子,不论是社会效果和还经济效果都非常不好。那么,我们到底该如何面对冲突,在冲突中如何双赢?

通过本次培训,学员有机会了解并应用面对冲突的五种管理策略,以及哪种策略能更有效地应对何种冲突。

课程大纲:
1. 如何看待冲突
- 辩论:面对冲突,喜欢还是讨厌
- 冲突的积极一面
- 头脑风暴:组织内冲突的原因
- 复盘与讲解:冲突类型与原因
目标差异性、行为期待差异性、资源分配差异性 

2. 处理冲突的五种策略:基尔曼冲突矩阵
- 回避、顺应、妥协、竞争、合作
- 自我评估:我适合的类型
- 策略使用的针对性 

3. 创造双赢关系的密码
-游戏体会: 如何达成双赢
- 双赢人际关系的阻碍:诚信、成熟、知足
- 六种人际关系模式
- 信任的力量 

4. 课程总结与行动计划

Agenda

1:30 PM

2 PM

Registration

2 PM

5 PM

Program

Speakers

Tickets

Employee of Member Company

Please register and pay before October 26, 2018

RMB 450
Non-Members

Please register and pay before October 26, 2018

RMB 600

Cancellation Policy

If you cannot attend a training for which you have registered, please cancel your registration no later than five business days prior to the training. If you fail to notify AmCham China of your cancellation in a timely fashion, you will be charged for training costs. To cancel you can: 1) email training@amchamchina.org, or 2) cancel online if you registered for the training through the website. Your cooperation in this matter supports AmCham China in maintaining the quality of its trainings and is appreciated by your fellow members and the organization.

Community

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