***Please note that this course will be conducted in English.***

Why should you attend?

In this live online workshop, give your supporting staff the opportunity to build their skills covering communication skills, problem solving, and time management to further empower independent work.

Participants will engage in practical activities and be given tools applicable to their daily jobs and build confidence to enhance representation of organizations and themselves.

Through relevant and useful content, online group discussions, case study analysis, and trainer-reviewed homework exercises, participants will receive valuable feedback and complete the course with a continued action plan.

Who should attend?

  • Executive Assistants
  • Office Managers
  • Office Managers

Key Objectives:

  • Understand clearly the communication role
  • Problem identification and generating solutions
  • Build confidence communicating with different people
  • Communicating effective messages
  • Assertiveness
  • Methods of Prioritization
  • Developing a new level of business professionalism

Session 1: My role and communication [ July 14, 2 pm / 2 hours ]

  • What is communication
  • Barriers to communication
  • Asking the right questions
  • Defining "MY ROLE"
  • Saying No and prioritizing
  • Expected professionalism

Session 2: Dealing with challenging situations [ July 15, 2 pm / 1.5 hours ]

  • Delivering effective messages
  • Planning your message to deliver constructive solutions
  • Communication styles: understanding how to deliver messages to suit the receiver

Session 3: Time Management and Priorities [ July 16, 2 pm / 1.5 hours ]

  • What is Time Management?
  • Strategies for Priorities
  • Filtering work
  • Sharing deadlines
  • Offering alternatives to taking on more work

***The registration will be close on July 10th at 17:00 pm. Registration is required and a Zoom code will be provided for successful registrants to access the training on July 13th around 17:00 pm. If you have any inquires about this training, please contact Melody Song msong@amchamchina.org or call 15242622051.


  • Jul 14, 2020

  • Jul 15, 2020

  • Jul 16, 2020

2 PM - 4 PM
Session 1: My role and communication
• What is communication
• Barriers to communication
• Asking the right questions
• Defining "MY ROLE"
• Saying No and prioritizing
• Expected professionalism


  • Alistair McArthur (Managing Director)

    Alistair McArthur

    Managing Director

    Alistair McArthur has trained thousands of executives and staff around Asia during his 20 years of being based in China. He is a Certified Facilitator of the Strength Deployment Inventory (TotalSDI – Coaching Tools), focusing on improving relationships through increased understanding and effective personal and professional communication.
    He has worked with and managed a diverse range of international teams and is now sharing his knowledge to develop interpersonal skills, while also working with organizational leaders to improve stakeholder communication. His professional journey has covered business areas such as franchising, commodities, general and business aviation, and working with government and membership associations advising on strategic partnerships. As a training and development professional he is not only delivering workshops for over 15 years but overseen the development of over 600 hours of face-to-face learning.
    He is a guest lecturer for the international MBA program at Renmin University teaching and simulating topics covering change management, emotional intelligence and cultural communication. Alistair is also involved in the Australia China Alumni Association mentoring program, acting as a mentor for Australia university graduates in China embarking on their professional careers.
    His experiences have enabled him to grasp an understanding of the cultural and individual challenges many people face in their professional roles. Alistair is a clear analytical thinker and creative trainer who has proven interpersonal skills to operate successfully in a variety of roles and developing the skills of others.
    Alistair is a Monash University (Australia) Graduate in International Business and Management. He also attended Nankai University for a 12-month intensive Chinese language training.


    • Intercultural and leadership communication and coaching
    • Conflict management, Team relationship dynamics, Negotiations and Influencing, Assertiveness
    • Presentations with Impact, Business Writing & Influencing

    Recent accomplishments:

    • Alistair engaged with a large European organization to provide a stage-one 6 module leadership program and coaching to 16 top-performer leaders in China. He also moderated the organization’s 2-day strategy meeting. He finalized agendas, speakers and coached 6 directors for their presentations and dynamic meetings to focus on output and encourage team interaction.
    • Mr McArthur provided coaching to a high-level Chinese charity founder. His coaching sessions were focused on preparing presentation skills for television and large group audiences to seek continued funding and donation support. The program was for a period of 3 months.

    Some Clients:

    Airbus, Lenovo, Microsoft, Schlumberger, Honeywell, Volkswagen, GlaxoSmithKlein, EADS, Baker McKenzie, Embassy of Canada Beijing, Daimler, Suez, Jaguar, Total, Shell, Chiron, Rio Tinto, Yew Cheung International School, and International School of Beijing.

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Non-Member Ticket
Standard Price RMB 1,100
Member Ticket
Member Price RMB 900
Bundle Ticket for Non-Members (5 People)
Standard Price RMB 4,500
Bundle Ticket for Members (5 People)
Member Price RMB 3,850