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Event Details

How much time do you spend writing emails? This 2-day course can show you how to cut that time in half by knowing how to structure every email you write, and know exactly what to say before your fingers even hit the keyboard.


This course will enable participants to leave with templates structured for different scenarios. Take what you learn through the training as well as your templates and share them with your team. Participants will be sent a pre-training assignment to complete and bring to training. The assignment will be reviewed throughout the training to allow participants to apply their learning to pre-course work.


At the completion of the course, an optional post-training assessment can be submitted via email to the trainer within 7 days of the training. Feedback will be provided via email.


Key objectives

  1. Identify writing challenges
  2. Make writing clear, concise, and correct
  3. Improve sentence construction, paragraph development, and email layout
  4. Identify ways to make your writing simpler and easier to read
  5. Use proper email etiquette
  6. Develop an appropriate writing style, and learn how to format written documents
  7. Understand tone when writing an email and become more assertive
  8. Build confidence and professionalism
  9. Learn to summarize for reports, meeting minutes, and general updating


Outline


1. Getting Started - Setting the Rules


2. Making Your Message Clear

  • Making an Impact
  • Requesting Information
  • Sentence Construction

3.Structuring Written Communication

  • Set Action Objectives
  • Active vs. Passive
  • Targeting Readers' Tone

4.Preparing a Message

  • Planning Structure

5.Email Tips

  • Importance of Drafting

6.Business Reports and Summaries

  • Structure
  • Drawing Conclusions
  • Summaries
  • Making Recommendations

7.Template Building

  • Good and Bad News
  • Requesting Action and Apologizing
  • Complaints


Who should attend?

Professionals from all departments who use email to correspond complex concepts, want to learn skills for summarizing, and want an introduction to 1-page reporting.




This course will be conducted in English.

Agenda

08:45

15 mins

Registration

09:00

180 mins

Morning Session

12:00

60 mins

Lunch

13:00

17:00

Afternoon Session

09:00

12:00

Morning Session

12:00

13:00

Lunch Break

13:00

17:00

Afternoon Session

Speakers

Tickets

Employee of Member Company

Please register and pay before Oct. 16, 2018

RMB[space]4,000
Non-Members

Please register and pay before Oct. 16, 2018

RMB[space]4,400

Cancellation Policy

If you cannot attend a training for which you have registered, please cancel your registration no later than five business days prior to the training. If you fail to notify AmCham China of your cancellation in a timely fashion, you will be charged for training costs. To cancel you can: 1) email training@amchamchina.org, or 2) cancel online if you registered for the training through the website. Your cooperation in this matter supports AmCham China in maintaining the quality of its trainings and is appreciated by your fellow members and the organization.

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